Tips & Troubleshooting

If you have a technical issue with Karoo, please post it here.

Rides don't appear on Dashboard Answered
- David Karel
- August 02, 2021 12:23
0 votes 3 comments
New Karoo 2, first ride flawless, second ride = no sensors, no gps. Answered
- Lee
- August 01, 2021 12:23
0 votes 3 comments
Karoo2 Suddenly Died-will not turn on
- Alan Robinson
- July 31, 2021 14:36
1 vote 11 comments
Road types and routing
- Matt Spink
- July 30, 2021 23:12
2 votes 1 comment
Ride not recording message Answered
- Mike
- July 30, 2021 11:29
1 vote 5 comments
Unable to clear iPhone notifications Answered
- Joe C
- July 29, 2021 16:17
0 votes 3 comments
need "Torque" Field Completed
- KwangHo Lee
- July 29, 2021 13:29
1 vote 6 comments
Imported routes from RWGPS and GPX files display "Map unavailable"
- Normand Collard
- July 28, 2021 16:14
-1 votes 2 comments
Strava live segments not appearing after sensor install Completed
- Alexander Young
- July 28, 2021 12:30
7 votes 14 comments
Temp and Elevation error
- Oskar Ågren
- July 28, 2021 09:49
1 vote 4 comments
Elevation change on importing route Answered
- Scott Crawford
- July 27, 2021 15:02
1 vote 1 comment
Restart from scratch - delete and recreate an account - same e-mail
- KH d’Anstaing
- July 26, 2021 14:38
0 votes 0 comments
Speed with Powertap SL+ Completed
- Jay Copp
- July 27, 2021 00:59
- Edited
1 vote 7 comments
Back to previous software version?
- KH d’Anstaing
- July 25, 2021 16:56
0 votes 6 comments
BUG: Wrong Distance on Karoo compared to FIT-File and Dashboard
- Achim Franke
- July 25, 2021 16:23
0 votes 3 comments
SRM Origin either dropped after coffee stop or mid ride
- John Rho
- July 24, 2021 21:16
0 votes 0 comments
Heart Rate stops showing proper rate
- Stephanie Ackerman
- July 24, 2021 17:55
0 votes 0 comments
Power On Karoo 2 Alway Higher Than Garmin Fenix 5 Plus
- Saad Mufti
- July 23, 2021 13:06
0 votes 6 comments
After Long pressing D button (bottom right) and entering different apps during rides - values get stuck.
- Kasper Bech-Zimmermann Kristensen
- July 23, 2021 12:31
0 votes 0 comments
Latest software and Qarq/sram powermeter
- Bas Van Wel
- July 21, 2021 19:08
0 votes 1 comment
fit file corrupt - wont upload to Strava and TrainingsPeak.
- Lars Kræmmer
- July 21, 2021 18:10
1 vote 7 comments
Wifi and Bluetooth Problem
- fahr hin
- July 20, 2021 14:27
0 votes 3 comments
BUG: gps data not recording Answered
- Charles John Vandervelde
- July 20, 2021 12:39
2 votes 10 comments
Bug: Pedal Smoothness and Torque Eff show the same value Completed
- Andreas Lauinger
- July 19, 2021 19:22
1 vote 3 comments
Strava API and bike selection? Workarounds? Not planned
- PJ Utsi
- July 19, 2021 16:26
9 votes 8 comments
Auto/manual pause function disappeared mid ride
- Marcell Gangel
- July 19, 2021 08:42
1 vote 0 comments
Karoo 2 stuck on welcome screen “Hammerhead”
- Christian Leray
- July 18, 2021 21:09
0 votes 1 comment
iPhone 12 Pro no longer stays connected after latest Firmware Update
- Matt Jury
- July 18, 2021 20:20
1 vote 1 comment
Not getting grouped with other riders on strava
- Jeffrey c
- July 18, 2021 18:31
- Edited
1 vote 3 comments
Senseless routing and strange use of wifi...
- fahr hin
- July 18, 2021 06:20
0 votes 1 comment

Tips & Troubleshooting

Explore the Knowledge Base and FAQs

KAROO - FAQs

KAROO 2 - FAQs

Dashboard - FAQs

Warranty & Returns

Didn't find what you were looking for?