Tips & Troubleshooting

If you have a technical issue with Karoo, please post it here.

Karoo does not find sensor Answered
- Davy De Sutter
- September 02, 2020 08:14
0 votes 2 comments
Add waypoints in the middle of an existing route Answered
- Henning
- September 01, 2020 23:26
1 vote 1 comment
Significant increase in battery usage after latest software update Answered
- Philip Wadlow
- August 30, 2020 21:09
3 votes 11 comments
Lost activitis Answered
- Krzysztof Grabowski
- August 30, 2020 16:06
0 votes 2 comments
Device stuck on 'Karoo' welcome screen Answered
- George David Milligan
- August 29, 2020 17:57
0 votes 1 comment
Black display after turn off display and had minimal screenlight Answered
- Oskar Ågren
- August 28, 2020 11:16
0 votes 2 comments
routing Answered
- William MacCollum
- August 27, 2020 03:37
0 votes 1 comment
barfly mount broke off Answered
- Max bouman
- August 26, 2020 15:24
0 votes 1 comment
Still having problems, now also not recording temperature correctly or not at all. Answered
- Phil Lambos
- August 25, 2020 23:48
- Edited
0 votes 1 comment
Too much black Answered
- Lance Deegan
- August 24, 2020 08:32
1 vote 1 comment
Unable to upload activity to Dashboard or Strava Answered
- Roger Papp
- August 20, 2020 16:44
0 votes 2 comments
Not calculating ascent correctly Answered
- Akiva Wasser
- August 20, 2020 15:48
0 votes 1 comment
Karoo wont power on Answered
- Alan Bolton
- August 16, 2020 14:32
- Edited
0 votes 19 comments
Unable to update to 1.145.875.3 Answered
- Fredrik Nordstrand
- August 15, 2020 08:43
0 votes 1 comment
Temperature Answered
- Derbyshire Pantani
- August 09, 2020 22:17
5 votes 5 comments
Heartrate zone no decimal Completed
- Lammert
- August 04, 2020 20:10
1 vote 12 comments
Bad feedback on software update applied 30th July Answered
- Alan M Wilson
- August 03, 2020 15:19
1 vote 3 comments
Lost activity Answered
- Tim Mundy
- August 03, 2020 15:12
0 votes 1 comment
Battery life is only 1-2 hours Answered
- Tom
- August 02, 2020 18:49
0 votes 5 comments
How do I navigate to a specific point of interest Answered
- James B
- August 02, 2020 08:54
- Edited
0 votes 1 comment
SOLVED: device constantly crashing, impossible to upload activity, log in to hammerhead account, all sort of troubles Answered
- Simone Deluca
- July 31, 2020 22:44
- Edited
0 votes 8 comments
First ride with Karoo. All sensors disconnected. Twice. :( Answered
- James B
- July 29, 2020 07:06
0 votes 4 comments
auto pause off - ascend still not recorded corectly Answered
- Joachim Tillessen
- July 28, 2020 22:04
0 votes 1 comment
Search offline maps on device without Internet connection - bug or works as dessigned ?? Answered
- Piotr W
- July 28, 2020 14:28
5 votes 9 comments
Problems recording activity since last week Answered
- Gerard Fargas
- July 25, 2020 16:55
0 votes 1 comment
How to pick a SIM card and data plan? Answered
- James B
- July 25, 2020 07:34
0 votes 12 comments
2 questions about new interface Answered
- Piergiorgio Ghezzo
- July 24, 2020 21:32
0 votes 6 comments
Connected device disappeared under ride Answered
- Oskar Ågren
- July 19, 2020 21:20
- Edited
0 votes 2 comments
New update not working with Speed and Cadence Answered
- Dan
- July 19, 2020 13:50
1 vote 18 comments
Activity not uploading to dashboard unless uploaded to connected service Answered
- Mathew Marques
- July 18, 2020 07:08
0 votes 2 comments

Tips & Troubleshooting

Explore the Knowledge Base and FAQs

KAROO - FAQs

KAROO 2 - FAQs

Dashboard - FAQs

Warranty & Returns

Didn't find what you were looking for?